“For more than 13 years, our plant has worked with
Wm. H. Reilly & Co., and their professionalism, responsiveness,
and knowledge is excellent.
“Reilly was very responsive in providing support for a new polymer system
that they represented on a challenging new project of ours. They made a number
of site visits, and delivered diagnostic and technical support beyond what
they were obligated to do.
“Reilly provided very strong communication and checked back in frequently
to make sure that things were working well.
“Over the years, they’ve always given us
really good follow-through after the sale and they’re willing
to travel here to work things out with us and get everything set up.
Their onsite visits and hands-on work really help us out.”
Process Control Supervisor
Wastewater Treatment Plant City of Yakima
“Wm. H. Reilly & Company
has provided manufacturer’s representative services for my wastewater
treatment plant design projects for over 20 years, and I have always
found the company’s service to be responsive, professional and
John P. Wilson, P. E.
Gray & Osborne,
“Reilly is far better than a lot
of other equipment suppliers we deal with. If I have to go to anyone,
I trust Reilly.
“Their administrative staff deserves special
mention. We needed some warranty information from three or four different
equipment manufacturers and Reilly was persistent in tracking down
that information and getting it to us in a timely manner.
kind of determination merits a 10 on a 10-point scale.”
Wastewater Superintendent City of Chehalis
“We’ve established a relationship with Reilly over the
years on a number of projects, and having that relationship makes it
nice. We call them, they know us, and they’re able to pick right
up on things.
“Their follow-up and responsiveness is very good.”
Gibbs & Olson
“On a scale of 1 to 10, I’d rate Reilly a 9.
“We can always call on them whenever we have issues. When we’re
facing a problem, they have many products and technologies to help
Gibbs & Olson
“I’ve had a great working relationship with
W. H. Reilly & Company
for over 30 years. They provide excellent support and follow-through—from
initial design to project start to completion.
“Reilly represents a wide range of quality
manufacturers and they provide us with knowledgeable advice and information
to help us select the right equipment.
“Whenever I need assistance, they respond
immediately. On a scale of 1-10, I would rate them a 10. They are
more than a supplier—they truly care about our success.”
Principal Project Manager
“Our experience with W. H. Reilly & Company
has been very positive on our recent potable water treatment project
and on our current wastewater treatment project. They are very responsive
to our needs and concerns. When any project issue arises, they are
quick to take action in an effort to solve problems.”
Project Manager, Civil Engineer III
City of Albany
“When it comes to presale support, W. H. Reilly & Company
is the most responsive firm that I’ve dealt with in my more than
30 years in the industry. They are very timely and thorough getting
back to us with meaningful information. Reilly also provides excellent
support and troubleshooting. If a problem arises, they step in right
away to solve it.
“In addition, Reilly enjoys solid long-term
relationships with manufacturers, and as a result owners and engineers
benefit from reliable field support from those manufacturers.”
Clean Water Services
“W. H. Reilly & Company does a very
good job of making sure we receive reliable and accurate product
information for our project designs. They provide excellent support
and follow-through during design, bidding and construction.
“Reilly consistently demonstrates a high
degree of technical knowledge and ability. And they're very responsive
to our inquiries and requests.
“It’s been a pleasure dealing with them for the past 20
years. I’d give them the highest rating on trustworthiness and
Brown and Caldwell
H. Reilly & Company
is a very well respected company in the wastewater field in the Pacific
Northwest. They represent manufacturers of quality equipment. In my
experience they have typically been very responsive and very professional
in their service.”
Brown and Caldwell